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Terms of Service

Last Updated: 13 February 2026

Agreement to Terms

By accessing or using the Monderavio website and services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website or services.

Services Description

Monderavio provides market research and customer survey services, including:

  • Questionnaire design and development
  • Field research deployment and data collection
  • Research analysis and reporting
  • Custom research design services

We do not provide marketing strategy development, brand consulting, or general business advisory services.

Service Engagement

Proposal and Agreement

Research services are provided based on written proposals that specify the scope, methodology, timeline, and fees. Services begin upon mutual agreement to the proposal terms.

Client Responsibilities

Clients engaging our services agree to:

  • Provide accurate information about research objectives and requirements
  • Review and approve questionnaires and research plans before field deployment
  • Make timely payments according to agreed terms
  • Use research findings in accordance with ethical business practices

Intellectual Property

Research Deliverables

Upon full payment, clients receive ownership of the specific research findings and reports produced for their project. We retain the right to use aggregated, anonymized insights for internal purposes.

Methodologies and Materials

Our research methodologies, questionnaire templates, and operational processes remain our intellectual property.

Confidentiality

We maintain confidentiality of client information and research findings. We do not disclose client identities or project details without permission, except as required by law.

Research participant information is handled according to our Privacy Policy and applicable data protection regulations.

Limitations and Disclaimers

Research Nature

Market research findings represent data collected at a specific time from a specific sample. We make no guarantees about future market conditions, customer behavior, or business outcomes.

Service Limitations

We provide research services only. We do not:

  • Provide business advice or recommendations
  • Guarantee specific business results from research insights
  • Make decisions on behalf of clients
  • Provide legal, financial, or regulatory advice

Liability

Our liability is limited to the fees paid for the specific research project in question. We are not liable for indirect, consequential, or incidental damages arising from the use of our services or research findings.

Payment Terms

Payment terms are specified in individual project proposals. Standard terms include partial payment before field deployment and final payment upon delivery of research findings.

Cancellation and Refunds

Cancellation terms are specified in individual project proposals. Generally, payments for work already completed are non-refundable.

Website Use

Acceptable Use

You may use our website for lawful purposes related to learning about or engaging our services. You may not:

  • Attempt to gain unauthorized access to our systems
  • Use automated systems to access the website excessively
  • Interfere with the website's operation
  • Use the website to transmit harmful content

Content Accuracy

We strive to maintain accurate information on our website but do not guarantee completeness or currentness of all content.

Governing Law

These Terms of Service are governed by the laws of Ghana. Any disputes shall be resolved in the courts of Ghana.

Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.

Contact Information

For questions about these Terms of Service, please contact us:

Monderavio
5 Orgle St, Accra, Ghana
Email: info@monderavio.com
Phone: +233 30 292 3366

Monderavio

Professional market research and customer survey services for Ghanaian SMEs. We design questionnaires, deploy field researchers, and deliver clear, actionable insights.

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  • 5 Orgle St, Accra
  • +233 30 292 3366
  • info@monderavio.com

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